Our Policies & Commitment to Quality Support
This page brings together all of our key policies for participants, families, and support workers. We believe in transparency, safety, and clear communication, so these documents outline your rights, our responsibilities, and how we deliver high-quality, person-centred support every day.
Participant Handbook
Participant Handbook (easy read)
Contractor Handbook
Policies and Procedures
Participant Feedback & Complaints 2025 - To make an anonymous complaint, please visit the Contact page.